Frequently Asked Questions

Sometimes we may not be able to get in touch with you in time, so we listed out some answers to popular questions to help you as soon as possible!

General Questions

Avatar

How to place an order?

11:00
Avatar

Do you have enough stock?

11:02
Avatar

Our masks are now in full production and we have enough stock at this moment.

11:02
Avatar

How can I buy your masks?

11:03
Avatar

Please visit www.worldwisdomlimited.com and fill in your personal information, number of masks and delivery method.
If you chose to pay by credit card, fill in your card details, click next and your order is confirmed.
If you have selected manual payment method (Bank Transfer/PayMe) please pay within 24 hours. Once paid, reply our email with the payment receipt, we will confirm your payment is complete and your order will be confirmed.

11:04
Avatar

Do you have any certificates?

11:05

AvatarWe have conducted and passed the PFE, BFE and ASTM test through Nelson Labs, proving BFE>99.9%,PFE>99%,ASTM Level 3.
Our certificates are posted here: www.worldwisdomlimited.com/pages/certificates

11:05
Avatar

Made in Hong Kong?

11:06

AvatarWorld Wisdom masks are 100% made in Hong Kong, with office in Lai Chi Kok and our factory located in Kwai Hing.

11:06
Avatar

Any purchase limit?

11:07

AvatarOur current supply is sufficient and there is no limited purchase, but we all hope that everyone buys the right amount of masks so that all of us can be protected.
However, given that there is a high demand for masks during the pandemic, once the production limit is reached, we may suspend receiving new orders.

11:07

Payment

Avatar

What payment channels can I use?

11:08
Avatar

On Worldwisdom.com we accept the following payment options:

1)Credit Card - VISA/MASTER
2Transfer via HSBC:741 - 329437 - 838
   (World Wisdom Limited)
3)PayMe

For detailed payment method please see: https://worldwisdomlimited.com/pages/payment

11:09

Delivery Method

Avatar

When can I receive/ pick up the masks?

11:10
Avatar

Your order should be shipped within 3 working days.
If you have chosen the pickup method, you can collect your order anytime.

You will get an email when you order has completed your delivery. If you have received this email but have not yet received your order please contact us immediately.

11:11
Avatar

Where is the self pick-up point?

11:12
Avatar

You can pick up masks at our Lai Chi Kok office in Global Gateway Tower, 2 minutes' walk from Exit B1 ,Lai Chi Kok MTR Station.
Office Address: Room 1503, Global Gateway Tower,
63 Wing Hong Street, Lai Chi Kok, Kowloon
Office hour: Monday to Friday, 10am- 6:30pm (closed in public holiday)

11:13
Avatar

Which courier company would be used?

11:14
Avatar

We use SF/CXC Express for residential address;SCS Express for commercial address.

11:15
Avatar

Can I pick up at SF store/ locker ?

11:16
Avatar

Yes! Please enter your address following the format below if you would like to pick up masks at SF store/ locker.

11:17
Avatar

Shipping Fee ?

11:18
Avatar
1 box  $35
2 boxes  $40
3-6 boxes  $55
7-9 boxes  $80

FREE delivery for 10 or more boxes!

11:19


Contact Us Here 

egwegg :  info@worldwisdomlimited.com

https://www.facebook.com/worldwisdommasks/

: 2741 6222

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.