Sometimes we may not be able to get in touch with you in time, so we listed out some answers to popular questions to help you as soon as possible!
How to place an order?11:00
Do you have enough stock?11:02
Our masks are now in full production and we have enough stock at this moment.11:02
How can I buy your masks?11:03
Please visit www.worldwisdomlimited.com and fill in your personal information, number of masks and delivery method.
If you chose to pay by credit card, fill in your card details, click next and your order is confirmed.
If you have selected manual payment method (Bank Transfer/PayMe) please pay within 24 hours. Once paid, reply our email with the payment receipt, we will confirm your payment is complete and your order will be confirmed.
Do you have any certificates?11:05
We have conducted and passed the PFE, BFE and ASTM test through Nelson Labs, proving BFE＞99.9%，PFE＞99%，ASTM Level 3.
Our certificates are posted here: www.worldwisdomlimited.com/pages/certificates
Made in Hong Kong?11:06
World Wisdom masks are 100% made in Hong Kong, with office in Lai Chi Kok and our factory located in Kwai Hing.11:06
Any purchase limit?11:07
Our current supply is sufficient and there is no limited purchase, but we all hope that everyone buys the right amount of masks so that all of us can be protected.
However, given that there is a high demand for masks during the pandemic, once the production limit is reached, we may suspend receiving new orders.
What payment channels can I use?11:08
On Worldwisdom.com we accept the following payment options:
1）Credit Card - VISA/MASTER
2）Transfer via HSBC：741 - 329437 - 838
（World Wisdom Limited)
For detailed payment method please see: https://worldwisdomlimited.com/pages/payment
When can I receive/ pick up the masks?11:10
Your order should be shipped within 3 working days.
If you have chosen the pickup method, you can collect your order anytime.
You will get an email when you order has completed your delivery. If you have received this email but have not yet received your order please contact us immediately.11:11
Where is the self pick-up point?11:12
You can pick up masks at our Lai Chi Kok office in Global Gateway Tower, 2 minutes' walk from Exit B1 ,Lai Chi Kok MTR Station.
Office Address: Room 1503, Global Gateway Tower,
63 Wing Hong Street, Lai Chi Kok, Kowloon
Office hour: Monday to Friday, 10am- 6:30pm (closed in public holiday)
Which courier company would be used?11:14
We use SF/CXC Express for residential address；SCS Express for commercial address.11:15
Can I pick up at SF store/ locker ?11:16
Yes! Please enter your address following the format below if you would like to pick up masks at SF store/ locker.11:17
Shipping Fee ?11:18
FREE local delivery for orders HKD 250+
Orders under HKD 250 will be charged HKD 35
Other international orders will be shown on checkout page11:19
Contact Us Here
: 2741 6222